Shopeptic.com Replacement Policy
At Shopeptic.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, we offer a straightforward replacement policy to address your concerns.
- Eligibility for Replacement
– Items that are “defective, damaged, or broken upon arrival
– Items shipped with “broken glass bottles
– The product must be unused, in its original packaging, and with all tags and labels intact.
– The replacement request must be initiated due to a defect, damage, or incorrect item received. - Conditions and Exclusions for Replacement
– Replacements are only valid when the item is confirmed to be defective, damaged, or broken due to shipping.
– No replacements will be issued if the USPS tracking status is marked as “Delivered” and any of the following apply:
– Buyer provided “insufficient, incorrect, or missing unit/apartment number”.
– Package is “still on the road” or in transit.
– More than “30 days have passed” since the delivery date.
– The purchase was not made in good faith or is suspected to be a trick to receive free items. - Replacement Process
– Contact our Customer Support team at [Contact page] right away of receiving your order if you believe your item is defective, damaged or broken.
– Provide your order details, reason for replacement, and supporting images if applicable.
– Our team will review your request and guide you through the next steps.
– Once approved, you will need to return the product in its original condition.
– Upon receipt and verification, we will process the replacement promptly. - Shipping and Handling
– Shopeptic.com will cover all shipping costs associated with the return and replacement of the item if the product is defective, damaged, or incorrect.
– For other reasons, return shipping costs may be applicable as per our discretion. - Important Notes:
– In cases where a replacement is not possible, a refund will be processed as per our Refund Policy.
– We reserve the right to refuse replacements if the above conditions are not met.
Thank you for shopping at shopeptic.com. We appreciate you’re understanding and cooperation.
