Return Policy for Shopeptic.com
At Shopeptic.com, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, you may request a return within 30 days of the purchase date.
Return Eligibility:
– Items must be unused, in their original packaging, and in the same condition as when received.
– Proof of purchase (receipt or order confirmation) is required.
– Certain products may be exempt from returns, such as glass bottles, perishable items.
Return Process:
1. Contact our Customer Service team at [Contact page] within 30 days of receiving your order to initiate the return.
2. Provide your order number and reason for return.
3. You will receive instructions on how to send the item back.
4. Please ensure the item is securely packed and shipped to the address provided.
Shipping Costs:
– The buyer is responsible for all return shipping costs.
– We recommend using a trackable shipping service to ensure your return is received.
Refunds:
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 2 business days.
– Shipping costs are non-refundable unless the return is due to our error.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective product, contact us immediately with photos of the issue. We will arrange for a replacement or refund.
