Please note: If you live in an area where people steal packages please opt for the signature required.

Once USPS says the package is delivered, we will no longer be responsible.

We accept refund only if:

• Items are defective or damaged
• Broken bottle

Take picture right away with the original package and pictures must be zoom in or focus where the damage occurs on the package or bottle and send it to info@shopeptic.com

Refund would be a check in the mail, no matter what payment options you chose from.

No Refund if:

• Buyer provided Insufficient, incorrect or missing unit/apartment number, shipping address and package returned back to us.
• Buyer mistakenly placed order
• Buyer’s changing mind or not interested anymore in the product after it has been shipped.
• USPS tracking # marked “Delivered” It was delivered, otherwise, it wouldn’t said so.
• Buyer who lied about missing item or part just to get extra free pack will be banned and no refund.
• Package still not delivered way beyond expected date. Buyer should wait because USPS on time is not a done deal. If requested a refund, we have to get our package back before proceed to your request.
• 14 days have passed since you reported any problems.