Please note: If you live in an area where people steal packages please opt for the signature required.

Once USPS says the package is delivered, we will no longer be responsible.

We accept refunds and exchanges.

Returns

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be in original box, unused, unopened and contact us before returning. Buyer is responsible for the return shipping cost plus any damages the item may have on its way back.
• If buyer provided Insufficient, incorrect or missing unit/apartment # shipping address and package returned back to us, buyer will pay for return shipping through invoice to get the item ship back again if item is in a great shape, plus the corrected address must send to us via contact page.
• If buyer wants a refund, the initial shipping cost will be deducted + any damages that occurs on its way back.
• No refund at all for buyer’s changing mind or not interested anymore in the product. Please google the product, have your own research done before buying, all sales are final.
• Buyer who lied about missing item or part just to get extra pack for free would be banned from Shopeptic store. We checked and double checked the item sold before packaging, and make sure what we advertise is what you get.
• To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Product with obvious signs of use
  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a check will send to you in the mail next business day no matter what payment options you chose from.

Late or missing refunds

If you haven’t received a refund yet, first check your mail or mailbox or P.O Box.

If you’ve done all of this and you still have not seeing your refund yet, please contact us at info@shopeptic.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopeptic.com and send your item to: (Shopeptic) P.O BOX 2187 |East Orange |New Jersey 07019 |USA

Shipping

To return your product, you should mail your product to: Shopeptic P.O BOX 2187 East Orange, New Jersey 07019

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s), you should consider using a trackable shipping service. We can’t guarantee that we will receive your returned item, unless the tracking says delivered.